Lagos, Nigeria
FAQs
Frequently Asked Questions (FAQs)
What is your return and exchange window?
You have 7 calendar days from the date you receive your order to initiate a return or exchange. Items must be unworn, unused, and in their original packaging to be eligible.
Is delivery free, and how long does it take?
We are currently offering FREE STANDARD DELIVERY on all orders placed today!
Our standard delivery window is typically 24-48hrs in Lagos and 2-4 days outside Lagos, though processing is very fast. Prepaid orders placed before 11 AM WAT are generally dispatched the same day.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard), bank transfers, and secure mobile payment options. All transactions are encrypted and secured through our payment gateway partners
Is my personal and payment information secure?
Yes. Your security is our top priority. QuantumLace uses industry-leading SSL encryption for all data transmission and processes payments exclusively through reputable, secure payment gateways. We never store your full credit card details.
Can I cancel or modify my order after placing it?
We pride ourselves on speed, so we begin processing orders almost immediately. If you need to cancel or modify an order, please contact quantumlace8@gmail.com within two hours of placement. We cannot guarantee changes after that window, but we will do our best to assist.
Do you offer gift wrapping or special packaging options?
We take special care to package every order securely. While we do not offer formal gift wrapping currently, all sneakers are shipped in secure, branded boxes that ensure they arrive in pristine condition, making them ready for gifting.
