Return and Exchange Policy

Overview

At QuantumLace, we want you to step into your new sneakers with complete confidence. If your purchase doesn’t fit or meet your expectations, we’re here to help!

You have 7 calendar days from the date you received your order to initiate a return or exchange. To be eligible, your item must be:

• Unused and unworn, in the same condition that you received it.

• In the original packaging (shoebox, tags, and any included accessories).

Items that show visible signs of wear, damage, or smell will not be accepted.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

• Shipping costs from the original order are non-refundable.

If you haven’t received a refund after 14 business days, please first contact your bank or credit card company. If the issue persists, contact us at the email below.

Exchanges

We happily replace items if they are defective, damaged, or if you need a different size.

• If you need to exchange an item for a different size or color of the same style, please contact us immediately to initiate the process and ensure the desired size is reserved.

• Exchanges are subject to current stock availability. If the item is out of stock, a full refund will be issued instead.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value ofyour return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

How to Return

To start a return or exchange:

1. Please email us at quantumlace8@gmail.com with the subject line: “Return/Exchange Request – [Your Order Number]”.

2. Include your Order Number, the specific item(s) you wish to return, and the reason for the return (e.g., wrong size, defective, change of mind).

3. We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

Shipping Returns

• You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

• Depending on where you live, the time it may take for your exchanged product to reach you may vary.

• For items over ₦50,000, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

For any questions related to refunds, returns, or exchanges, please contact us directly:

• Email: quantumlace8@gmail.com