Returns & Exchanges

At QuantumLace, we want you to step into your new sneakers with complete confidence. If your purchase doesn't fit or meet your expectations, we're here to help!

You have 3 calendar days from the date you received your order to initiate a return or exchange request. To be eligible for dynamic routing processing, your item must meet the baseline parameters outlined below:

Eligibility Conditions

• Unused and completely unworn, remaining in the exact same pristine condition that you received it.
• Enclosed within all original structural packaging layouts (original shoebox, internal paper layers, tags, and any included replacement laces or lifestyle accessories).
• Items that exhibit visible signs of track wear, structural damage, alterations, or residual odors will be strictly rejected by our warehouse inspection teams.

Refunds Framework

Once your returned consignment is formally received at our stockrooms and passes physical inspections, we will issue a direct email notification regarding the conditional approval or rejection of your financial credit refund.

• If approved, your net refund will be processed immediately. A financial credit will automatically be applied back to your original source method of payment within 7–10 business days.
• Shipping costs incurred during the original order fulfillment session are entirely non-refundable.
• If you have not seen a credit value update after 14 business days, please first contact your bank or credit card company. If issues persist, reach out to our team at the verified email listed below.

Exchanges & Stock Swaps

We happily replace items if they are discovered to be factory defective, physically damaged upon original arrival, or if you require an alternate size variant.

If you need to exchange an item for a different size or color configuration of the exact same style, contact us immediately to jumpstart the fulfillment routing and ensure the desired size variant is reserved out of active warehouse stock.

All requested exchanges are fully subject to current real-time stock availability. If the desired item variant is out of stock, a complete refund will be issued instead.

Gift Transactions

• If the item was clearly flagged as a gift when originally purchased and shipped directly to your address, you will receive a digital gift credit code for the exact value of your return. Once the returned package is logged, a gift certificate will be emailed directly to you.
• If the item was not marked as a gift when purchased, or the original gift giver had the order routed to themselves to present to you later, we will send the balance refund straight to the original gift purchaser.

How to Return

To start a return or exchange process, follow these guidelines:

1. Please email our logistics desk at Quantumlace8@gmail.com using the subject format: Return/Exchange Request - [Your Order Number].
2. Include your exact Order Number, the specific product items you wish to return, and the clear reason for the return (e.g., wrong size, discovered defect, change of mind).
3. Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

Shipping Returns Logistics

You will be fully responsible for paying your own shipping costs for returning your item back to our depot. Return transit costs are entirely non-refundable.

Depending on your regional location, the time it may take for your newly exchanged product package to reach you may vary across courier partners.

For high-value items over ₦50,000, we strongly recommend using a traceable shipping service or purchasing transit insurance. We do not guarantee that we will safely receive your returned package from third-party couriers.

Need Assistance?

For any questions related to refunds, returns, or exchanges, reach out directly:

Email: Quantumlace8@gmail.com